150 Years of Service

 
 
 
 
  
 
 
 Hanckel-Citizens Insurance
  
 14 Google reviews 
 
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 Posted on Google  
 
  
 
 
 Tim Cotten 
 
29 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Heather and Dave provided prompt, professional service to get my business coverage.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandra Savine 
 
26 March 2025
 
 
 Trustindex verifies that the original source of the review is Google. 
Oh my, where do I begin to praise Hanckel Citizens Insurance Company? Let me begin by saying how amazing, efficient, kind, helpful and knowledgeable Colleen Marshall and Julie Jason are. My husband of 47 years took care all the insurance business for us. When he died I was clueless and insecure. These two awesome women came to my rescue. I am forever indebted to them. And, I am grateful for all that they do.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Greg Goodson 
 
18 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you Colleen and team at Hanckel Citizens Insurance. Easy to work with, super responsive, and most importantly, saved me a boatload of money. My only regret is that I didn't call them years ago.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dale Dealtrey 
 
9 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I've had all of my insurance policies with Colleen at Hanckel- Citizens for four years and have been very happy with the service.  They are helpful, professional and immediately responsive to all inquiries.  I highly recommend them.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Howard Miller 
 
8 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Colleen at Hanckel-Citizens exemplified what excellent customer service should be everywhere. She was quick, polite, thorough, professional, and saved me a bundle of money by joining my auto insurance policy with my wife's policy. If I could give six stars I would.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Elizabeth E Askew 
 
21 November 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Colleen did a thorough review of our existing policies and recommended less costly and enhanced coverage. Very professional and personable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Heidi Johnson 
 
26 October 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Colleen Marshall at Hanckel-Citizens Insurance is the most helpful, knowledgeable insurance professional we have had the pleasure to know for almost 7 years. She is proactive, explains everything with patience, and responds quickly to emails and phone calls.  She is a customer service gem. We're so grateful to her for helping our family with our insurance needs over the years.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 H E Snoddy 
 
14 April 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Recently purchased a used vehicle. While at the dealership, I was able to contact Hanckel Citizens and get coverage on the new to me vehicle!  Heather went above and beyond to ensure (get it?) I received quality customer service.  Great company with great reps! 10/10 would recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pat Stouffer 
 
2 December 2021
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kay Graves 
 
14 February 2020
 
 
 Trustindex verifies that the original source of the review is Google. 
Heather and Colleen are a dream to work with.  In one week I've met with  them multiple times and they've  worked hard to find the best coverage and the best rates for me.  I could not be more pleased with their professionalism and diligence to their jobs.